Privacy policy

PRIVACY POLICY
Last Updated: 2025-12-05
 1.⁠ ⁠GENERAL PROVISIONS
Welcome to the Privacy Policy of the online store (the “Qbuilds”). This document explains how we collect, use, store, and protect personal data in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and its Executive Regulations.
We are committed to ensuring transparent, lawful, and secure processing of all personal data belonging to individuals and organizations (“Data Subjects”).
By using the Online Store, placing an order, or submitting personal information, you acknowledge that you have read and agree to this Privacy Policy. If you do not agree with any part of this Policy, you must stop using the Online Store and refrain from submitting your information.
Customers may place orders without creating an account.
The Company acts as the Data Controller for the personal data processed through this Online Store.
The purpose of this Privacy Policy is to explain what data we collect, how we use it, how we store it, and what rights you have.
 2.⁠ ⁠DEFINITIONS
Company / Data Controller –  operating in the UAE.
Registered Address:
Sunday Concord 5, Building 346J+G53, Sheikh Zayed Road EXIT 30, Dubai – UAE
Email: info@qbuilds.ae
Phone: +971 50 143 3637
Customer / Data Subject – any person who browses, uses, or purchases goods from the Online Store.
Personal Data – any information relating to an identifiable natural person, including name, email, phone number, address, payment details, IP address, and device information.
Processing – any operation carried out on Personal Data, including collection, storage, use, sharing, modification, and deletion.
Third Party – a service provider assisting the Company with logistics, delivery, payment processing, marketing, hosting, or customer support.
Cookies – small files stored on a user’s device to enhance functionality and improve user experience.
 3.⁠ ⁠PERSONAL DATA WE COLLECT
We collect personal data only to the extent necessary for providing our services and fulfilling orders. The Customer is responsible for providing accurate and complete information.
Data collected for placing and fulfilling an order:
Name
Surname
Phone number
Email address
Delivery address
Payment-related information (payment method, confirmation details — bank account numbers are not stored)
IP address
Device and browser information (for security and fraud prevention)
Data collected when submitting an inquiry or contacting us:
Name
Surname
Email
Phone number
Inquiry content
IP address
Data collected for direct marketing (only with explicit consent):
Name
Email address
Phone number
You may withdraw your marketing consent at any time by clicking “unsubscribe” or emailing us at info@qbuilds.lt.
 4.⁠ ⁠LEGAL BASIS FOR PROCESSING
Personal data are processed under the following lawful bases defined in UAE PDPL:
•⁠  ⁠Consent
When you voluntarily provide data for marketing or inquiry purposes.
•⁠  ⁠Contractual Necessity
To process, fulfill, and deliver your orders.
•⁠  ⁠Legitimate Interest
To prevent fraud, ensure network security, improve website functionality, and conduct basic analytics.
•⁠  ⁠Legal Obligations
To comply with UAE laws, including accounting, taxation, and regulatory requirements.
 5.⁠ ⁠RIGHTS OF THE DATA SUBJECT (UAE PDPL)
Under UAE PDPL, you have the following rights:
•⁠  ⁠Right to Access
To request a copy of your personal data.
•⁠  ⁠Right to Correction
To request correction of inaccurate or incomplete data.
•⁠  ⁠Right to Erasure
To request deletion of your data when no longer necessary or processed unlawfully.
•⁠  ⁠Right to Restrict Processing
To request temporary suspension of data processing.
•⁠  ⁠Right to Stop Processing for Direct Marketing
You may opt out anytime.
•⁠  ⁠Right to Data Portability
To receive your data in a structured, machine-readable format when technically feasible.
Requests are answered within 30 days, as required by UAE law. Before fulfilling your request, we may ask for identity verification.
You can exercise your rights by contacting info@qbuilds.ae
 6.⁠ ⁠HOW WE USE PERSONAL DATA
Personal data are used for the following purposes:
Order fulfillment
Processing and confirming orders
Preparing goods for shipment
Delivery coordination
Communication about your order
Customer support
Responses to inquiries
Technical assistance
Notifications about account or order updates
Marketing (with consent)
Newsletters
Promotional offers
Product updates
Security and fraud prevention
Monitoring suspicious activity
Protecting systems against unauthorized access
We send communications only to the email or phone number provided by the Customer.
 7.⁠ ⁠DISCLOSURE TO THIRD PARTIES
We do not sell personal data. However, we may share it with:
Service Providers (Third Parties)
Payment processors
Delivery and logistics companies
IT hosting providers
Marketing platforms (only if consent is given)
Legal Authorities
When required by UAE law, regulation, or a valid court order.
International Transfers
If data must be transferred outside the UAE, we ensure appropriate safeguards, such as:
Standard contractual clauses
Adequate protection agreements
Transfers to jurisdictions approved by UAE regulators
 8.⁠ ⁠DATA RETENTION
Personal data are retained only as long as necessary for the purposes described or as required by UAE law.
Typical retention periods:
Order-related data: up to 5 years (for accounting and legal compliance)
Inquiry data: up to 2 years
Marketing data: until consent is withdrawn
When data are no longer required, they are securely deleted or anonymized.
 9.⁠ ⁠DATA SECURITY
We apply technical and organizational measures to protect data from:
unauthorized access,
accidental loss,
alteration,
misuse,
unlawful disclosure.
These include encryption, access controls, secure servers, monitoring systems, and internal policies.
However, no online system is completely risk-free, and the Company cannot guarantee absolute security.
10.⁠ ⁠COOKIES
Cookies are used to ensure smooth operation of the Online Store and to enhance user experience.
Depending on your settings, cookies may be used for:
website functionality
analytics
remembering preferences
personalized marketing (with consent)
Details are provided in our Cookie Policy.
11.⁠ ⁠CHANGES TO THE PRIVACY POLICY
The Company may update this Privacy Policy at any time. Changes become effective once posted on the website or communicated via email.
You are encouraged to review this Policy regularly.
12.⁠ ⁠CONTACT INFORMATION
For any privacy-related questions, requests, or complaints, contact:
UAB „Qbuild“
Address: Sunday Concord 5, Building 346J+G53
Sheikh Zayed Road EXIT 30
Dubai – UAE
Email: info@qbuilds.ae
Phone: +370 669 44108
If you believe your rights under UAE PDPL have been violated, you may file a complaint with the UAE Data Office.